MANAGEMENT DEVELOPMENT WORKSHOPS

To find out more or to register your interest in the Management Development Workshops, Please fill in the form below and we will get in touch. Price £125.00 plus VAT per delegate per workshop

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I'm interested in the following workshops: (please tick all that are of interest)

Workshop 1: How to utilise Emotional Intelligence in People Management Workshop 2: Improving Emotional Intelligence and Interpersonal Skills for Managers Workshop 3: Using Assertive Communication skills in People Management Workshop 4: Handling team issues and behaviour for Managers Workshop 5: Performance Management for Managers Workshop 6: Recruitment interviewing and selection Workshop 7: Minute Taking and Running Effective Meetings

WORKSHOP 1

How to utilise Emotional Intelligence in People Management

Workshop 1 23^rdMay 9.00 am to 12.30 pm

OBJECTIVE:

To consider the role of a Manager and what people expect from their Manager along with identifying best practice.

Understanding the role of People Management (Workshop 1)

workshop aims and delegate aims / challenges
crucial emotional intelligence factors in people management
the role of a Manager – responsibility and accountability
recognising management and leadership styles
self-reflection on own management and leadership styles
the importance of leading by example
‘How we come across’ and self awareness
Belbin team roles, self perception and others’ perceptions
team role clashes and how to avoid them
individual SWOT analysis – exercise
summary and action points

Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.

WORKSHOP 2

Improving Emotional Intelligence and Interpersonal Skills for Managers

Workshop 2 23^rd May 2024 1.00 pm to 4.30 pm

OBJECTIVE:

To improve personal development in interpersonal skills for day to day Management and Leadership.
Workshop aims and delegate aims / challenges
the importance of improving our emotional intelligence
listening skills and barriers that prevent listening – exercise
the danger of making assumption
questioning skills for team and 121 conversations – exercise
probing and deeper questioning
body language signals and meanings – exercise
the benefits of building rapport and including empathy
the art of observation
choosing the right approach
when and how to praise
giving feedback including constructive criticism
summary and action points

Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.

WORKSHOP 3

Using Assertive Communication skills in People Management

Workshop 3 29^th May 2024 9.00 am to 12.30 pm

OBJECTIVE:

To improve personal development in emotional intelligence, interpersonal skills and assertive communication skills for Leadership.
Workshop aims and delegate aims / challenges
how does emotional intelligence fit in to assertiveness
the benefits of assertive behaviour in leadership
what is an assertive manager like?
assertive, aggressive and passive behaviour types
how behaviour types can help or hinder team interaction
how to come across in an assertive manner at the time
delegates’ individual assertiveness assessment – results
the impact of positive and negative inner dialogues
managing your own emotions and the emotions of others
deciding how to use behaviour to get required outcomes
exercises – using scenarios
summary and action points

Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.

WORKSHOP 4

Handling team issues and behaviour for Managers

(Workshop 4) 29^th May 2024 1.00 pm to 4.30 pm

OBJECTIVE:

To refresh existing management skills and discuss experiences in order to achieve a consistent approach in dealing with issues in the workplace.
Workshop aims and delegate aims / challenges
when does emotional intelligence help in dealing with issues?
how to plan and conduct a 1-2-1 meeting to resolve issues
dealing with absenteeism and poor timekeeping
handling conversations about attitude and behaviour
identifying stress in others
describing self awareness to enhance the ‘blind spot’
how to tackle inappropriate conversations or ‘banter’
understanding what drives behaviour
resolving conflict between two team members
practice case studies – exercise
crucial evidence and note taking in 121 meetings
summary and action points

Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.

WORKSHOP 5

Performance Management for Managers

(Workshop 5) 12^th June 2024 9.00 am to 12.30 pm

OBJECTIVE:

To learn best practice for consistent performance management.
Workshop aims and delegate aims / challenges
emotional intelligence factors that assist performance management
what makes people efficient or inefficient?
the purpose and benefits of performance management
setting realistic and achievable objectives with timescales
setting and maintaining standards and expectations
benchmarking, competencies, KPIs, Company Values
understanding the reasons for under-performance
mental health and well being
he signals of stress and inability to work under pressure
structuring the 121 meetings(s) to resolve issues
how to ensure actions are monitored and achieved
crucial evidence and note taking in 121 meetings
disciplinary procedures
summary and action points

Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.

WORKSHOP 6

Recruitment interviewing and selection

12^th June 2024 1.00 pm to 4.30 pm

: Workshop aims and delegate aims
equality and diversity in the workplace
planning and preparation with the job and person specification
the interview structure for the first and second interviews
setting the scene and building rapport with the candidate
selling the job role, prospects and the organisation
questioning techniques and listening skills for interviewing
re-questioning and clarifying understanding
keeping to the interview structure
taking notes and benchmarking or scoring
making the selection and offer
negotiation of offer

Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.

WORKSHOP 7

Minute Taking and Running Effective Meetings

27^th June 2024 9.00 am to 12.30 pm

OBJECTIVE:

To develop minute taking techniques and increase confidence in doing so, using theory and practice.

To be confident in chairing meetings.

CONTENT:

Importance of preparation for formal and informal minutes
Agenda content, layout and purpose
Participation versus taking notes in a manageable format
Note taking in the meeting
Working in partnership with the chairperson
Deciding ‘what’ to write down
Organising the notes taken
Correct presentation and layout of formal/informal minutes
Notification and tracking action points

There are a number of practical exercises in this course:

Agenda wording, content and layout.
Re-writing an ‘incorrectly worded’ set of minutes.
Note taking in a role-play meeting.
Creating a set of minutes from notes taken.
Comparing the delegates’ minutes with correct examples.

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