Management Development Workshops
Management Development Workshops
To find out more or to register your interest in the Management Development Workshops, Please fill in the form below and we will get in touch. Price £125.00 plus VAT per delegate per workshop
WORKSHOP 1
How to utilise Emotional Intelligence in People Management
Workshop 1 23rd May 9.00 am to 12.30 pm
OBJECTIVE:
- To consider the role of a Manager and what people expect from their Manager along with identifying best practice.
Understanding the role of People Management (Workshop 1)
- workshop aims and delegate aims / challenges
- crucial emotional intelligence factors in people management
- the role of a Manager – responsibility and accountability
- recognising management and leadership styles
- self-reflection on own management and leadership styles
- the importance of leading by example
- ‘How we come across’ and self awareness
- Belbin team roles, self perception and others’ perceptions
- team role clashes and how to avoid them
- individual SWOT analysis – exercise
- summary and action points
Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.
WORKSHOP 2
Improving Emotional Intelligence and Interpersonal Skills for Managers
Workshop 2 23rd May 2024 1.00 pm to 4.30 pm
OBJECTIVE:
- To improve personal development in interpersonal skills for day to day Management and Leadership.
- Workshop aims and delegate aims / challenges
- the importance of improving our emotional intelligence
- listening skills and barriers that prevent listening – exercise
- the danger of making assumption
- questioning skills for team and 121 conversations – exercise
- probing and deeper questioning
- body language signals and meanings – exercise
- the benefits of building rapport and including empathy
- the art of observation
- choosing the right approach
- when and how to praise
- giving feedback including constructive criticism
- summary and action points
Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.
WORKSHOP 3
Using Assertive Communication skills in People Management
Workshop 3 29th May 2024 9.00 am to 12.30 pm
OBJECTIVE:
- To improve personal development in emotional intelligence, interpersonal skills and assertive communication skills for Leadership.
- Workshop aims and delegate aims / challenges
- how does emotional intelligence fit in to assertiveness
- the benefits of assertive behaviour in leadership
- what is an assertive manager like?
- assertive, aggressive and passive behaviour types
- how behaviour types can help or hinder team interaction
- how to come across in an assertive manner at the time
- delegates’ individual assertiveness assessment – results
- the impact of positive and negative inner dialogues
- managing your own emotions and the emotions of others
- deciding how to use behaviour to get required outcomes
- exercises – using scenarios
- summary and action points
Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.
WORKSHOP 4
Handling team issues and behaviour for Managers
(Workshop 4) 29th May 2024 1.00 pm to 4.30 pm
OBJECTIVE:
- To refresh existing management skills and discuss experiences in order to achieve a consistent approach in dealing with issues in the workplace.
- Workshop aims and delegate aims / challenges
- when does emotional intelligence help in dealing with issues?
- how to plan and conduct a 1-2-1 meeting to resolve issues
- dealing with absenteeism and poor timekeeping
- handling conversations about attitude and behaviour
- identifying stress in others
- describing self awareness to enhance the ‘blind spot’
- how to tackle inappropriate conversations or ‘banter’
- understanding what drives behaviour
- resolving conflict between two team members
- practice case studies – exercise
- crucial evidence and note taking in 121 meetings
- summary and action points
Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.
WORKSHOP 5
Performance Management for Managers
(Workshop 5) 12th June 2024 9.00 am to 12.30 pm
OBJECTIVE:
- To learn best practice for consistent performance management.
- Workshop aims and delegate aims / challenges
- emotional intelligence factors that assist performance management
- what makes people efficient or inefficient?
- the purpose and benefits of performance management
- setting realistic and achievable objectives with timescales
- setting and maintaining standards and expectations
- benchmarking, competencies, KPIs, Company Values
- understanding the reasons for under-performance
- mental health and well being
- he signals of stress and inability to work under pressure
- structuring the 121 meetings(s) to resolve issues
- how to ensure actions are monitored and achieved
- crucial evidence and note taking in 121 meetings
- disciplinary procedures
- summary and action points
Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.
WORKSHOP 6
Recruitment interviewing and selection
12th June 2024 1.00 pm to 4.30 pm
- : Workshop aims and delegate aims
- equality and diversity in the workplace
- planning and preparation with the job and person specification
- the interview structure for the first and second interviews
- setting the scene and building rapport with the candidate
- selling the job role, prospects and the organisation
- questioning techniques and listening skills for interviewing
- re-questioning and clarifying understanding
- keeping to the interview structure
- taking notes and benchmarking or scoring
- making the selection and offer
- negotiation of offer
Optional coaching sessions on a 121 basis to review progress, further assistance with the training topics, or any other subject can be booked with the trainer after the end of the workshop.
WORKSHOP 7
Minute Taking and Running Effective Meetings
- 27th June 2024 9.00 am to 12.30 pm
OBJECTIVE:
- To develop minute taking techniques and increase confidence in doing so, using theory and practice.
- To be confident in chairing meetings.
CONTENT:
- Importance of preparation for formal and informal minutes
- Agenda content, layout and purpose
- Participation versus taking notes in a manageable format
- Note taking in the meeting
- Working in partnership with the chairperson
- Deciding ‘what’ to write down
- Organising the notes taken
- Correct presentation and layout of formal/informal minutes
- Notification and tracking action points
There are a number of practical exercises in this course:
- Agenda wording, content and layout.
- Re-writing an ‘incorrectly worded’ set of minutes.
- Note taking in a role-play meeting.
- Creating a set of minutes from notes taken.
- Comparing the delegates’ minutes with correct examples.
Human Resources
Supporting your company’s people and employment
International Services
Importing, exporting and currency expertise for companies working worldwide
Sales Training
121 and group sales training workshops to develop strong, innovative and effective sales for your sector
Manager training
Whether you are looking to train a newly recruited manager or refresh skills, our coaches can work with your managers to enhance and maximise their skillsets
LinkedIn Training
Learn how to utilise LinkedIn’s specialist tools to set yourself apart from competitors, expand your network, grow meaningful business relationships and gain B2B sales
Discover how Engagement Multiplier can help you understand your team’s engagement in the business.
Case Studies
Case Study – Vanilla Spice
Gerard and Rosemary Francis founded Lighthouse Personnel in late 2017. Gerard knew his passion was supporting people on their career journey but working in a traditional recruitment role had never appealed. Gerard and Rosey decided they could follow their passion, and change the reputation and culture of the recruitment sector by creating Lighthouse Personnel.
Lighthouse Personnel shines the light on the benefits of working with BGCN
Gerard and Rosemary Francis founded Lighthouse Personnel in late 2017. Gerard knew his passion was supporting people on their career journey but working in a traditional recruitment role had never appealed. Gerard and Rosey decided they could follow their passion, and change the reputation and culture of the recruitment sector by creating Lighthouse Personnel.
Spex Appeal Case Study
Creating a successful business requires much more than just making a profit. Generating a profit will certainly ensure financial viability but instilling resilience and a constantly growing customer base are equally as important.
SimpleClick – one of BGCN’s original clients, looking forward to the next five years
SimpleClick is a website and mobile app developer. For the past fifteen years, as a technical web agency, the team at SimpleClick has worked with clients to improve the user experience and take customers on a seamless journey through different systems with their expertise in technical integration.
Founding clients – Waller Transport Services and Darryn Flynn
Waller Transport Services, with its Head Office based in Ipswich, manage global logistics for their clients. As a family business providing transportation solutions since 1966, the
Accountability – what every business owner needs
After working with a coach, Laura Morrison, founder and managing director of Your Telemarketing, was disillusioned with the services offered. Then she met Peter Basford,